Service & Support
Our service & support operations include on-site technical installations, system maintenance, user training and support for specific applications. We offer you tailor-made service and maintenance contracts, extended warranties and a hotline for immediate and direct assistance. In addition to in-house repairs, we offer online help via remote control as well as on-site service. Our extensive range of spare parts keeps downtime to a minimum.
If you need help with technical problems or have questions about the use of the device, you can get a quick response from our service hotline at any time.
Our service is available Monday to Thursday from 8am to 4pm and Friday from 8am to 12pm.
You are also welcome to contact us via the contact form. We will answer you within one working day.
So we can help you as soon as possible:
- Please have the serial number of the defective device ready (near the mains plug on the type plate).
- Please give us the location where the device is located (city and country)
- Please give us your contact details where we can reach you directly (e-mail and telephone number)
Service & Repair
We offer various services for your measuring instrument!
Fast and experienced help via Teamviewer? Here you will find detailed instructions
In the application library you will find some publications with our measuring instruments.
Click here for an overview of our on-demand webinars. Subscribe and start!
Product bundles or BOGO deals. We offer you various savings packages!
We support universities and colleges in the acquisition of new measuring instruments.