Soporte remoto

click picture to start remote support

Do you need a remote maintenance for your thermoanalytic device?

No Problem! We provide you the opportunity of a remote maintenance to check your device. You only Need an internet connection for your computer on which the analysis software is installed.

How it works:

Send us an email with the request for a remote maintenance including a prefered day and time for the online meeting. Before we start the Meeting, please prepare your device for doing a measurement. When you receive the acknowledgement per mail and the date has come, simply click on the picture to start the remote maintenance.  Open the workable file. After a short moment a 9-digit number in the window ID will appear. Please send us this number per mail or phone. With this number we will log-in to your analysis computer and check the device. In this way a fast bug-fix is guaranteed.